Refund Policy

We want you to love what you ordered. Due to the custom nature of our products, especially those personalized with initials or names, all sales are final.

However, if your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery at info@initialedkw.com. We will gladly review the issue and offer a replacement or store credit when applicable.
To be eligible for a claim, please provide photos of the item and original packaging.